New Reviewer

Overall service and experience has been frustrating

HSBC has been my most unpleasant banking experience. They are constantly changing their security measures, but they only service as an inconvenience to the customer. Using your birthday to log in, needing to carry and extra device that they provide that generates security code when you go to an ATM or log in online. The ridiculous banking fees, the severely out dated phone app, Call in customer service is a roll of the dice if you will get a knowledgeable rep. I added my fiancé to my account and the rep at the bank harassed her about a document by call her cell phone, sending an email and calling her employer. I'm closing this account the first chance I get.

User's recommendation: Be wary.

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#2193776 Review #2193776 is a subjective opinion of poster.
New Reviewer

Holding my home hostage

HFC/HSBC are holding up the sell my home in Michigan. I have been trying to find a number to someone that might be able to explain to me who can give me any information about a lien they have on my house but all I get is the run around. All I'm looking for is either a letter of payoff or the release of the lien on our home and they can't even tell me who they sold my loan to. In the meantime we are suffering from the lack of understanding that this IS NOT A GAME, and if they would have just gone along with Obama's mortgage restructuring they would still be operating in the United States, but no they cut loose and left the country and in the meantime there are 1000's of homeowners going through the same crap I'm currently going through. If there is anyone out there that can help me with this urgent matter any and all information you can supply would be greatly appreciated. Any ex-employees are welcome to add your comments as well.
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#1226072 Review #1226072 is a subjective opinion of poster.
Kalamazoo, Michigan
Hsbc Group Home Loan
  • Scamming of individuals
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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